1.You are an administrator of your company's network. You want to perform routine upgrades on your Windows 2000 Server computer. You use your non-administrator user account in the domain to log on to the server.
You want to update all of the critical system files and patched on the server in the shortest possible time. What should you do?
A. Run Windows Update.
B. Run System File Checker.
C. Log on as an Administrator and run Windows Update.
D. Log on as an Administrator and run System File Checker.

Answer: C

2. You are the network administrator for your company. The company has numerous branch offices, and each office uses Internet Connecting Sharing to connect to the Internet.
A new employee named David Johnson is configuring a Windows 2000 Server computer as a file server. When David uses Windows update for the first time and select Product Update, he receives an error message stating that access is denied.
David needs to be able to update the file by using his account. What should you do?
A. Configure the settings for Internet Connecting Sharing to allow POP3 access.
B. Configure the settings for Internet Connecting Sharing to allow SMTP access.
C. Give David's user account administrator privileges on the Windows 2000 Server computer.
D. Instruct David to log on as a domain administrator on the Windows 2000 Server computer.

Answer: C

3. You install a second modem on a Windows 2000 Server computer configured with Routing and Remote Access. Dial-in users report that they are unable to connect to the server by using this new modem.
What can you do to help find out the cause of the problem? (Choose Three.)
A. Use the Diagnostics tab in Phone and Modem Options in Control Panel to query the modem.
B. Use device Manager to identify any port resource conflicts.
C. Use the Routing and Remote Access snap-in to find out whether the ports for both modems are operational.
D. From a command prompt, run the Net Config Server command.
E. From a command prompt, run the Net Statistics command.
F. Use Regedit32 to view the Error Control value in the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess Key.

Answer: A, B, C

4. Your Windows 2000 Server computer uses a non-Plug and Play ISA modem configured to use IRQ 5. You add a PCI modem and restart the computer. Device Manager reports an IRQ conflict between the two modems. Both modem are trying to use IRQ 5.
You want to resolve the problem. What should you do?
A. Use Device Manager to change the IRQ for the original modem to IRQ 9.
B. Use Device Manager to change the IRQ for the original modem to IRQ 10.
C. Edit the CMOS settings on the computer to reserve IRQ 5 for non-Plug and Play devices.
D. Edit the CMOS settings on the computer to reserve IRQ 10 for non-Plug and Play devices.

Answer: C

5. You are configuring a Windows 2000 Server computer as a Routing and Remote Access server for a Branch office. You discover that an incorrect driver was installed during the installation of the modem.
You attempt to remove the modem by using Phone and Modem Options in Control Panel. After each attempt to remove the modem by using this method, the computer stops responding. [Page]
You restart the computer again. You must install the correct driver for the modem as quickly as possible.
What should you do?
A. Use the Add/Remove Hardware wizard to uninstall the modem. Restart the server.
B. Shut down the server, then remove the modem card, and restart the server. Shut down the server again, insert the modem card, and restart the server.
C. Delete all references to modems in the registry.
D. Run the Modem troubleshooter and remove the modem when prompted. Restart the server.

Answer: A

6. Your Windows 2000 Server computer includes an integrated 10-MB Ethernet adapter. You are replacing the integrated adapter with a new 100-MB Ethernet adapter.
You install the new adapter in an available PCI slot. When you restart the computer, you receive error messages in the System log stating that the new adapter is missing or is not working.
What should you do to resolve the problem?
A. Create a new hardware profile.
B. Use Device Manager to remove the integrated 10-MB Ethernet adapter.
C. Use Device Manager to disable the integrated 10-MB Ethernet adapter.

D. Add the NTVDM1 and NTVDM2 instances for processor time counter for the process object.

Answer: D

18. Every afternoon you run MS-EXCEL locally on Windows 2000 Server computer to update the performance spread sheet. Users report that during this time the server response to the file request appears to be slowed down. What should you do to resolve the problem?
A. Run the start/normal CSRSS command, before you start the EXCEL.
B. Run the start/normal EXCEL.EXE command to start excel.
C. Use task manager to set the priority for CSRSS.EXE process to above normal.
D. Use task manager to set the priority for EXCEL.EXE process to low.

Answer: D