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Exam : Microsoft 70-272
Title : Supporting Users and Troubleshooting Desktop Applications


1. You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user reports that she has a status report downloaded to her every day from a company server. When the user accesses the company's internal Web site, the server automatically puts the file in a shared folder.
The user cannot receive these files, and instead receives the following error message: "To help protect your security, Internet Explorer blocked this site from downloading files to your computer."
The user needs to configure Microsoft Internet Explorer to automatically download files.
What should you instruct the user to do?
A. In Internet Explorer, on the Tools menu, click Internet Options. On the General tab, click Settings, and set Check for newer versions of stored pages to Every visit to the page.
B. In Internet Explorer, on the Tools menu, click Internet Options. Set the home page to the URL for the company's internal Web site.
C. In Internet Explorer, on the Tools menu, click Internet Options. On the Privacy tab, set the privacy settings to Low.
D. In Internet Explorer, on the Tools menu, click Internet Options. On the Security tab, select the Local intranet icon, click Custom Level, and set the security level to Low.
Answer: D

2. You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and Microsoft Office XP.
A user installs a new printer in his office. He wants to share the printer with his administrative staff. He has no difficulty printing, and Print Sharing is turned on. The staff still cannot print on the printer.
You need to ensure that the user can share the printer.
What should you instruct the user to do?
A. Download the latest printer drivers from the Internet and install them.
B. In Security Center, click Windows Firewall. On the Exceptions tab, select File and Printer Sharing.
C. On the user's computer, right-click the printer, and click Properties. On the Advanced tab, click Print directly to the printer.
D. On the user's computer, right-click the printer, and click Properties. On the Advanced tab, click Always available.
Answer: B

3. You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user reports that when she connects to the company's external Web site, she periodically receives reminders to update her in-house software. The company reminds the users by using a small window that opens when the Web site loads.
The user does not see any update reminders for two weeks, but the company has three confirmed updates.
The user needs to see these update reminders when she connects to the company's external Web site.
What should you instruct the user to do?
A. In Microsoft Internet Explorer, on the Tools menu, click Internet Options. On the Privacy tab, select Block pop-ups. Click Settings, and add the company's external Web site to the list of exceptions.
B. In Internet Explorer, on the Tools menu, click Internet Options. On the Security tab, click the Local intranet icon. Click Custom Level, and set the security level to Medium.
C. In Security Center, click Windows Firewall, and set it to Off.
D. Close Internet Explorer. Disable any antivirus software, and then access the Web site.
Answer: A

4. You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user works in an office that uses different wireless networks for different departments. She usually connects to the Accounting department's wireless network, but she often mistakenly connects to other department networks instead.
For convenience, the user wants the Accounting department's wireless network to be her default wireless connection.
What should you instruct the user to do?
A. In Network Connections, click the wireless connection icon. Under Network Tasks, click Related Tasks, and then click View available wireless networks. Click Change the order of preferred networks, and then move the Accounting department's wireless connection to the top.
B. In Network Connections, click the wireless connection icon. Under Network Tasks, click Related Tasks, and then click View available wireless networks. Click the Accounting department's wireless connection, and then click Connect.
C. In Network Connections, right-click the Accounting department's wireless connection, and click Properties. On the Wireless Networks tab, select Use Windows to configure my wireless network settings.
D. In Network Connections, right-click the Accounting department's wireless connection, and click Properties. On the Wireless Networks tab, clear Use Windows to configure my wireless network settings.
Answer: A

5. You are a desktop support technician for your company.
A user has a computer that runs Windows XP Home Edition. The user reports that when he uses his dial-up connection to access the Internet, he has to enter his user name and password every time he connects.
The user does not want to enter his user name and password every time he connects.
What should you instruct the user to do?
A. In Microsoft Internet Explorer, on the Tools menu, click Internet Options. On the Connections tab, click the appropriate dial-up connection, and then click Settings. Select Automatically detect settings.
B. In Internet Explorer, on the Tools menu, click Internet Options. On the Connections tab, double-click the appropriate dial-up connection, and then enter the user name and password.
C. In Network Connections, right-click the appropriate dial-up connection, and click Properties. On the Options tab, select Prompt for name and password, certificate, etc.
D. In Network Connections, right-click the appropriate dial-up connection, and click Set as Default Connection.
Answer: B

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