642-164 UCCX
Unified Communications Contact Center Express Implementation
Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express 
Duration: 75 minutes (55-65 questions)
Available Languages: English and Japanese
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
Last day to test 04/29/10

Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools

Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express software and hardware
Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express Application Editor
Describe the process of provisioning Unified Contact Center Express applications

Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express
Identify process and tools available for monitoring system operations in Unified Contact Center Express
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

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